Question 1

How can I make an online truck booking?

Accepted Answer

Booking a truck with WheelsEye is simple. Enter your loading and unloading locations, add your material weight, and check the available truck price range. Once you book, we'll fetch the exact market price within 30 minutes. You can also opt for trip insurance up to ₹50 lakhs during booking.

Question 2

How can I check my transportation cost?

Accepted Answer

Enter the pickup and drop locations along with material weight in the app. You'll instantly see a truck price range. Once booked, the exact price will be shared within 30 minutes.

Question 3

How can WheelsEye benefit my business?

Accepted Answer

WheelsEye makes logistics easier, safer, and faster with the following benefits: Real-time market-based pricing, Instant booking & confirmation within 30 minutes, Access to 20+ lakh trucks across India, Live GPS tracking for every trip, Trip insurance up to ₹50 lakhs

Question 4

What is Full truckload service?

Accepted Answer

Full Truckload (FTL) service means the entire truck is booked for your goods. It is ideal for large shipments across long distances. You can also secure your goods with trip insurance up to ₹50 lakhs.

Question 5

How will I get my invoice and bill?

Accepted Answer

Your invoice will be sent to your registered WhatsApp number. You can also download it directly from the app.

Question 6

Can I place a booking with multi-point pick up and drop?

Accepted Answer

Yes. You can request multi-point pickup and drop while booking through the app.

Question 7

Can I cancel my booking? Is there any cancellation fee?

Accepted Answer

Yes, you can cancel your booking anytime from the app. To avoid cancellation fees, ensure it is done before the vehicle reaches the pickup point.

Question 8

Can I change the vehicle type after it has reached the pickup point?

Accepted Answer

No, once the vehicle reaches the pickup point, changes are not allowed. Please choose the truck type carefully based on your goods.

Question 9

Do you also provide loading/unloading & packing services?

Accepted Answer

No, we do not provide loading, unloading, or packing services. Our verified truck operators only handle the transportation.

Question 10

Are there any additional charges or waiting charges?

Accepted Answer

Yes. If loading takes more than 24 hours after the vehicle arrives, detention charges may apply. Avoid delays to prevent extra charges.

Question 11

What types of trucks do you have?

Accepted Answer

We provide a wide range of trucks for all kinds of goods and routes: 32 ft SXL Container Trucks, 32 ft MXL Container Trucks, 14-24 ft Container Trucks, 14-22 ft Open Trucks, 10/12/14 Tyre Open Trucks, Pickup Trucks

Question 12

When do I have to make the payment?

Accepted Answer

You need to complete the payment when the vehicle reaches the loading point. Payment can be made directly through the app.

Question 13

When & how will I get my POD?

Accepted Answer

You'll receive the Proof of Delivery (POD) in the app after the goods are successfully delivered. You can view and download it anytime.

Question 14

How can I track my vehicle?

Accepted Answer

You can track your vehicle live using our app. All vehicles are GPS-enabled, so you get real-time updates from pickup to delivery.

Question 15

How quickly can I get a quote?

Accepted Answer

You'll get an instant truck price range after entering your details. Once booked, the final market price will be confirmed within 30 minutes.

Question 16

What type of materials can I transport?

Accepted Answer

You can transport almost all types of goods, except oil, perishable items, biohazardous materials, and nuclear waste.

Question 17

What are the payment methods available?

Accepted Answer

We support the following payment methods: NEFT, IMPS, Net Banking, UPI

Question 18

What is the surety that you will deliver my goods safely and securely?

Accepted Answer

All our vehicles are GPS-enabled and operated by KYC-verified partners. We constantly monitor trips for safety. Additionally, you can insure your goods up to ₹50 lakhs through the app.

Question 19

How can I contact the driver?

Accepted Answer

You can use the "Call Driver" option in the app to directly connect with the assigned driver.

Question 20

How do I raise a ticket if I have any issues?

Accepted Answer

In case of any concern, go to the "Support" section in the app and raise a ticket. Our team will respond promptly.

Question 21

Can I share my tracking details with someone else?

Accepted Answer

Yes, the app allows you to share your live tracking link with anyone for better coordination.

Question 22

When will my goods be delivered?

Accepted Answer

You will get real-time delivery estimates through the app. These updates continue throughout the journey.

Question 23

Can I check the prices without booking a truck?

Accepted Answer

Yes, you can view the truck price range on the app without booking. Just enter your pickup, drop location, and material weight.

Question 24

Can I book a truck in advance?

Accepted Answer

Yes, you can make bookings in advance based on your planned dispatch date using our app.

Question 25

Is trip insurance available for all bookings?

Accepted Answer

Yes. You can add trip insurance up to ₹50 lakhs for any booking to safeguard your goods in transit.

Safely deliver your goods across India!

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